Tech-enabled language services provider Word360 has been awarded a major contract with NHS Nottingham and Nottinghamshire Integrated Care Board (ICB), supporting GP practices across the region to tackle health inequalities.
The large contract covering over 150 GP sites and primary care facilities means the Word360 technology and linguist network will provide a staff access to:
In the first couple of months of servicing the contract, Word360’s public sector expertise has delivered 100% of requested languages (62 languages) and already enabled the trust to reduce costs on nearly 850 patient appointments by offering digital alternatives where suitable.
With just over one million people across Nottingham and Nottinghamshire, and an increasingly diverse community, the trust has taken this steps to ensure patients have timely access to care to help maximise their health and wellbeing.
Raising the Bar in the East Midlands
Word360's success can be attributed to its unwavering dedication to setting and maintaining the highest standards of service delivery, alongside our 30 years’ experience in supporting the NHS experience.
Kavita Parmar, Co-Founder and Chief Commercial Officer of Word360 said:
“With our sector-specialist pool of linguists we’ve been able to supply Nottingham and Nottinghamshire ICB with highly trained local interpreters that make sure local people can communicate effectively and ultimately have equitable access to healthcare.
"We’re committed to meeting the unique requirements of the contract and we hope to expand on this in future. We’re a growing company and are committed to delivering the best in language service support for all of our clients.”
Embracing Digital Transformation
In partnership with the ICB, Word360 is committed to transitioning a significant portion of the current face-to-face service requests to telephone and video interpreting within the first 12 months . This forward-thinking approach reflects Word360's dedication to driving efficiencies in the delivery of language services, ensuring clients have access to the latest technologies.
Procuring language services via Public Sector Frameworks
Word360's services can be accessed through direct awards or via mini competitions through national Frameworks, on which Word360 is an accredited and approved provider. Whether through NHS SBS, Health Trust Europe, NEPO, ESPO, or London LPP, clients can rely on Word360's expertise for all their language service needs.
Word360 is the largest provider of tech-enabled language services in the Midlands.
Combining award-winning digital transformation with a focus on diversity and inclusion, the company’s turnkey language solutions ensure services are accessible to all in the most cost effective and time sensitive manner.
Holly Dodd
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