Telephone Interpreting

Our telephone interpreter service is designed as a quick and fast solution to getting language support when you need it.  Therefore, through the Wordskii telephone interpreting service, our clients can be connected to a qualified interpreter in less than 30 seconds.  better still, if a telephone interpreter is pre booked, calls can be connected within a few seconds.

Our credit bundles and contract services offer complete flexibility enabling our clients to access telephone interpreters through unique secure pin codes and automated menus so that multiple teams within an organisation can use the telephone interpreting service when there is a requirement.  Speak to one of our teams who will be happy to demonstrate the Wordskii telephone interpreting service.

With our proprietary telephone interpreting system, Wordskii, our clients have the flexibility to book an interpreter in advance or use our on-demand service.  We offer complete flexibility to suit the needs of your organisation.

The Wordskii telephone interpreting system is designed to allow an unlimited number of participants onto a telephone interpreting conference call; however, for the interpreter to communicate effectively, we would advise that they interpret for a maximum of 2 people per session to avoid confusion.

The Wordskii telephone interpreting system uses intelligent allocation.  For our on-demand service, the system will always try to contact interpreters that you have worked with before for a better interpreting experience, however this is not always possible and you will be connected to the next available interpreter.

If there is a particular interpreter that you would like to use for a telephone interpreting session, we suggest that you book in advance so that a member of our customer service team can find a time when your preferred interpreter is available.

For the single use services, once you have used up all of your pre-paid minutes, you will need to top-up your credits to continue your session. 

If you are a contracted customer with monthly billing and you have pre-booked an interpreter for a set time, you can continue your call and the additional time will be charged to your account.  

For pre-booked sessions, please note, that the interpreter may not be able to stay on the telephone interpretation session after the pre-booked time has elapsed so please ensure that you initially book for the correct time.