Word360 | Telephone Interpreting Services

Fast, Even In An Emergency

Connect to a professional interpreter in under a 60 seconds, with no advance notice required.

Only Pay For What You Use

No minimum fees, and no cost of travel or venue hire compared with a face to face booking.

Full Visibility On Spend

Review your usage and spend directly through our Wordskii platform, as you usse the service.

Saved £63,000

University Hospitals Birmingham used telephone interpreting to cut costs while offering a full suite of languages on demand.

Vetted On Every Booking

DBS checked interpreters and a client confidentiality NDA as standard, wherever the conversation needs to stay protected.

No Individual Turned Away

Language no longer limits who you can reach. Illingworth Research uses Wordskii to include every participant, whatever language they speak.

No Minimum Fees

No minimum spend, so charities and community organisations can reach every service user regardless of budget.

1
Choose your service plan

2
Receive secure access codes

3
Select your language

4
Connect to an interpreter

How does telephone interpreting work?

You choose a service plan and receive secure access codes. You then select your language and are connected to a professional interpreter, either on demand in under 60 seconds or at a time you have pre-booked. There is no travel or venue to arrange, and you can review your usage and spend through the Wordskii platform.

How far in advance do I need to book a telephone interpreter?

Our on demand service can connect you to a qualified interpreter in under 60 seconds. Pre booking is also available for guaranteed availability at a specific time.

Do I need to pre book, or is the service available on demand?

Both. You can book in advance or use the on demand service, whichever suits your organisation.

Can I get a phone interpreter in an emergency?

Yes. Our on demand service connects you to a professional interpreter in under 60 seconds, with no advance notice required. That makes it a practical option for emergencies and unplanned conversations.

How many people can join a telephone interpreting call?

There is no fixed limit, though we recommend a maximum of two people per session alongside the interpreter, to keep the conversation clear.

Will I get the same interpreter each time?

Where possible, yes. Our on demand service prioritises interpreters you have worked with before, and pre booking lets you request a specific interpreter directly.

Is telephone interpreting the same as telephone translation?

Not quite, although people often use the terms interchangeably. Telephone interpreting is spoken and happens in real time: an interpreter helps two people talk to each other in different languages over the phone. Translation is often written, such as converting a document or file into another language. We offer both, so let us know which one you need, and we'll be happy to help.