Unlock efficiencies through digital transformation

Word360 has been delivering interpreting and translation services to the NHS for over 30 years. In doing so, we have developed unique solutions that improve the patient experience, reduce waste and enable staff to focus on more important tasks.

Our innovative strategies are designed to deliver a joined-up approach to language, accessibility and inclusivity so that your organisation can be assured that all their patients are supported throughout their patient journey.

We're trusted by

 

NHS Leicestershire Partnership
Birmingham Womens and Childrens NHS Foundation Trust (1)
Nottinghamshire Healthcare NHS Foundation Trust
Somerset NHS Foundation Trust
NHS Black Country Healthcare
University Hospitals Birmingham

How we help the NHS:
fully managed solutions

Fully managed language services

 

Re-design your interpreting and translation services to meet the needs of your organisation through our innovative solutions.

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digital efficiency

Digital transformation

 

We have proven strategies to drive efficiencies in NHS language services through our innovative language solutions.

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Accessibility

Accessibility for everyone

 

We help you to align with the Accessible Information Standard and make your services accessible to all.

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Find a compliant route to market through a Lot on one of our Frameworks
NHS SBS
London Procurement Partnership
Crown Commercial Service
ESPO
Healthtrust Europe
Street art of a rainbow NHS logo in a heart

Book a call with us

We will listen to your needs and suggest proven solutions to improve your patient experiences, introduce innovation whilst driving cost and time efficiencies.

Book a call
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How do your non-English speaking service users contact you?

Now you can enable your non-English speaking patients to contact your organisation, driving independence and freeing up staff time.

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We're committed to the highest standards
ISO 17100
Goldman Saachs 10,000 Small Businesses Alumni
Cyber Essentials
Corporate Member
ISO 27001
ISO 90012008
ISO 22301
EUATC
Disability Confident
A tablet, phone and desktop showcasing the Wordskii platform

Manage your language service from a single secure platform

Does your organisation need to offer equitable access to all service users whilst collating essential data on usage?

Our Wordskii Management service will help you to manage all your interpreting services from a single platform.

  • Collect essential data about languages and usage
  • Access all our service from a single system
  • Cut costs with our AI-driven intelligent allocation
  • Secure your data with our end to end encryption
Learn more
A smiling Asian woman wearing a blue headscarf

"When you have complex organisational needs, you need a supplier who can do the heavy lifting… Word360 really understand healthcare and that makes this service so reliable and easy to manage”

Birmingham Women's and Children's NHS Foundation Trust

We make a difference to NHS trusts across the UK

Check out our case studies to understand how we make a positive impact
Walsall NHS doctor using Wordskii on a tablet to communicate with a patient

Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust provides acute and community services to around 260,000 people living in Walsall and the surrounding areas. Using our extensive experience with the public sector, we were able to implement a fully managed service.

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Black Country healthcare doctor holding a patients hand while giving them their results

Black Country Healthcare NHS FT

"Our contract has been handled with professionalism and such excellent attention to detail that we have seen our services transformed. Staff are confident in supporting their non-English speaking patients and the Wordskii technology has been a game-changer...

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University Hospitals Birmingham doctor communicating with an elderly patient

University Hospitals Birmingham NHS FT

University Hospitals Birmingham has now successfully transitioned to 82% telephone interpreting bookings, resulting in savings of more than £63,000.

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Frequently asked questions

How can I access your services for my NHS organisation?

As an approved supplier on the majority of national frameworks, it has never been easier to use our services instead of undertaking a complete procurement exercise. Word360 have all of the necessary regulatory and compliance measures in place to assure that the quality of our service is 'best in class'. Direct award is available on the majority of frameworks so speak to us about the most effective route to market for your organisation.

 
I need an interpreter for my appointment but I haven’t worked with you before. How can we use you?

We understand that sometimes you need access to interpreters in a hurry.  Not a problem. We are used to supplying short notice support around the country and in some of the rarest languages.  You can choose to have in interpreter in person, over the phone or through your choice of video conference platform.  You can even use our Wordskii video platform!

Contact our customer service team now to discuss your needs and we can connect you with the right service as soon as possible.

 
What experience do your interpreters have?

There is a mandatory requirement for all NHS interpreters to have professional qualifications and experience. All of our linguists comply with this prerequisite and are even Enhanced DBS (Security) checked as standard.

We have decades of experience working in the healthcare sector and allocate our linguists to jobs based on their given experience within the relevant sector such as mental health or working with children.

Can you help me book a BSL interpreter?

We understand that deaf patients must have a professional level 6 NRCPD qualified intepreter at their appointments.  That is why we work alongside some of the best specialist BSL providers to ensure we can offer support 24 hours a day.  

Simply get in touch with our customer service team to discuss your needs and we’ll walk you through the process from start to finish. Are you a deaf patient?  Use our Check a Booking form to see whether an interpreter has been booked for you

How much notice do I need to give to book an interpreter?

With a suite of interpreting services available, we are able to ensure offer interpreting services for emergency and short notice requirements. With Wordskii Live, you are able to pre-book or connect to an interpreter on-demand. We are able to help you access an interpreter both in advance of a meeting or in last-minute circumstances where you need to connect with an interpreter immediately. 

While it can depend on the language in question, in many cases, we will be able to provide you with an interpreter with little to no notice.

Can you translate my patient information leaflet?

We can offer translations of any written medical information, from information leaflets to appointment letters. We have decades of experience working in the healthcare sector, and employ specialist linguists to accurately translate complex and sensitive content. 

We also offer accessibility and ancillary services such as BSL, Easy Read, and Braille to meet all of your accessibility needs.

How is the third party connected onto the video call?

The service user will receive an SMS message and/or email notification with all the information and a link to join the video conference. All telephone calls are secure and confidential.

Do we need to pre-book video interpreting calls or is the service available on-demand?

With Wordskii Live you are able to pre-book and connect to an interpreter on demand.

What experience do your interpreters have?

All of our linguists receive continuous training from our in-house training academy, in addition to their wider career experience. We have decades of experience working in the healthcare sector, and allocate our linguists to jobs based on their given experience within the relevant sector. 

This means you can always be assured that your linguist will understand the relevant terminology and practices for your sector.