- August 8, 2016
Face to Face Interpreting
Telephone InterpretingWe introduced telephone interpreting to the Trust, in order to drive cost efficiencies. Previously, the Trust had been using Face to Face Interpreting only. By introducing Telephone Interpreting, we were able to drive down the number of Face to Face bookings made and therefore managed to make significant cost savings for the Trust. As our telephone service is available 24 hours a day, 7 days a week, they also had the confidence that they could access emergency language support at any time; an essential requirement for A&E and urgent services.
British Sign Language interpretersThe BSL community is a tight knit group who know one another socially. Our local BSL partners have built trust with the deaf community at Walsall Manor, allowing the community to feel safe and secure. There is now a 100% support rate for deaf patients in accessing a BSL interpreter for their appointment.
Bespoke Service Management System
Word360 use a unique service management system that has been developed with the public sector in mind. The system enables our clients to manage all of their language services from a single platform. This includes telephone, video and translation services as well as their face to face interpreting requests. The system can be used by 10 – 10,000 users, offering complete flexibility and adaptability. It also offers bespoke reporting in real time for better budgeting control and usage analysis.
Case Study Details
Walsall Healthcare NHS Trust - https://www.walsallhealthcare.nhs.uk/
Skills:British Sign LanguageFace to Face InterpretingTelephone Interpreting
I would unreservedly recommend Word360 as managed language service providers. They have effectively addressed the key areas in our business that required addressing and vastly improved the quality of the service. Word360 really care about the patients they help and that is resonates throughout their business; caring. No request is too much….their service management system is incredible and significantly amplifies their proposition as a complete managed service provider.