Charlotte Tilbury

Tilbury has worked with high-profile celebrities such as Kate Moss, Kim Kardashian West and Gisele Bundchen. As of 2016, Charlotte Tilbury is available in the UK, the US, Canada and the Netherlands as well as online in 37 countries.

Charlotte Tilbury

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  • June 12, 2020
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The Challenge

Charlotte Tilbury were looking for a cost effective partner who could deliver regular translated and localised content for POS and packaging materials in over 12 languages covering Europe, Middle East and China. Project management is a fine art especially when faced with tight deadlines and zero margin for error. Charlotte Tilbury’s extensive product lines and continuous new product releases mean that they are constantly working to narrow lead times. In one of the most competitive global marketplaces, maintaining a consistent brand message whilst localising content for the native consumer is essential when releasing a new product to market. A simple packaging description such as an ‘Eye Mask’ can literally translate into something quite nonsensical in a foreign language. The challenge, therefore, lies in understanding the nuances in language that are transposed across cultures allowing for a product to retain its meaning and acute marketing slant. The challenge is furthermore enhanced in ensuring that all packaging and descriptions complies with export regulations and compliance criteria such as the European Cosmetics Directive (EC) 1223/2009 and standard INCI guidelines.

Translation Consistency

By ‘qualifying’ the exact requirements for the project, we have created a team that meet the expectations of this client. We offer regularity in project management by ensuring they have the same translation teams for ongoing projects. This brings insight as well as understanding of our clients requirements and working styles. For example, it made a big difference that our translator knew that the French must be delivered with accents, even for capitalised characters to ensure all marketing remained consistent throughout.

The Solution

Word360 have worked with over 25 different cosmetics brands in the past 12 months alone, covering 35 languages. This means our translators have extensive experience in this area of work.

Specialist Knowledge

The cosmetics industry is highly regulated and Word360 consult industry advisors on the regulatory and legislative requirements per country. This expertise ensures our translators are accurately briefed in the requirements when creating DFU, Cautions and functions.

Tight Deadlines

Continuous tight deadlines mean our translators and proofreaders regularly work out of hours to ensure that the 24 hour turnaround of a project can be met.
Case Study Details