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Job description

As we step into a new phase of growth, we are seeking an enthusiastic Bid Coordinator to support the bid management team and acquire new customers through the bid process. Our main clients are the NHS, Public Sector, VCSE and other regulated industries.

We are looking for a self-starter who is able to work effectively within a team as and be proactive to identify activities that need to be done within the wider bid process

Key Tasks and Responsibilities:

• Support the bid team in the end-to-end bid process, from initial request to final submission
• Co-ordinate the compilation, completion, and submission of PQQ/ITT responses
• Participate in marketing events and bid presentations where required
• Conduct wider research for the business to map opportunities
• Work closely with Bid Writers to ensure delivery of high-quality submission documents
• Development and ongoing maintenance of bid library repository and supporting materials
• Monitor procurement portals, email enquiries and manage communications

Desired skills/behaviours:

• Strong organisational and time management skills
• Strong attention to detail
• Reliable and dependable
• Good communication skills including producing written documents
• Able to take initiative and work pro-actively
• Competent using Microsoft Office (Excel, Word, PowerPoint)
• Experience of Canva and Monday would be helpful
• Previous experience in a bid/tender environment (preferred)

Desirable

Experience of using HubSpot CRM and Monday systems

Main Purpose of job

Word360 is an industry leading multilingual communications agency. We deliver interpreting and translation services across health and care in 450 languages across the UK.

We are looking for Relationship Manager to support our Quality Assurance team in ensuring our sub-contractor network of linguists deliver an outstanding customer service.

This driven candidate will be facilitating effective communication, ensuring high-quality service delivery, and resolving issues between the company and its linguists. This role focuses on managing complex linguist needs, providing ongoing feedback, and building strong relationships to enhance service quality and subcontractor satisfaction & retention.

Responsibilities and Duties

• Onboarding Support: Conduct follow-up communications with newly onboarded linguists to ensure they are fully integrated with the use of systems, familiar with industry guidelines, and provide additional support if necessary.
• Performance Management: Monitor sub-contractor performance and follow up with linguists should there be any incidents or poor service delivery issues, to understand the reasons and help them improve.
• Quality Control: Conduct spot checks on face-to-face and video bookings to ensure interpreters are delivering quality service and upholding the industry/quality standards.
• Complaint Resolution: Meet with linguists to address any concerns or complaints, ensuring that these issues are resolved, and service quality is maintained.
• Re-engagement and Archiving: Reach out to linguists who have become inactive to explore opportunities for re-engagement or archive those no longer available.
• Frequent Decline Management: Identify linguists who frequently decline projects and discuss potential adjustments to their availability, rates, or job preferences.
• Negotiations: Negotiate terms with linguists who are hesitant to accept certain job offers, ensuring mutual satisfaction and alignment with organizational goals.
• Relationship Building: Regularly check in with linguists to gather feedback, address challenges, and foster long-term engagement and trust.
• Linguist Satisfaction: Proactively listen to linguist concerns and advocate for positive changes within the company to improve overall satisfaction and retention.
• Linguist Roadshows: Plan and coordinate linguist roadshows, which include interactive sessions, workshops, and presentations aimed at strengthening relationships and providing ongoing development.

Skills and Attributes Required:

• Excellent interpersonal and relationship-building skills
• Strong negotiation & interpersonal skills
• Ability to multitask and manage competing priorities
• High attention to detail and organizational skills
• Self-motivated and able to work independently
• Proficiency in IT, including Microsoft Office
• Use of own car and ability to travel independently to various locations in UK

Word360 is a market leader in the supply of language services into the health and care sector, enabling organisations to remove communication barriers and create relationships regardless of language or cultural differences. Our business supports over 350 languages through a professional network of linguists and we deliver our services through our SaaS platform, Wordskii.

As we step into a new phase of growth, we are seeking an outstanding Marketing Manager to help us build our brand and acquire new customers across our key market verticals of health and social care. Our main clients are the NHS, Public Sector, VCSE and other regulated industry.

Reports to

The Marketing Manager will report to CCO

Main Purpose of job

We are looking for a seasoned marketeer to join our fast-growing business and support our multi-channel marketing activities.

You will be taking a leading role in delivering our marketing strategy, working with clients, external agencies and across internal teams, utilising your best- in-class marketing capabilities to grow our brand and generate ROI on marketing initiatives.

The successful person is someone who is a highly organised all-rounder with broad skills in communications, design and digital marketing and is experienced in supporting the wider business functions with a growth orientated mindset. Our business relies on traditional and digital marketing activities and we are looking for a candidate who is experienced in both.

Responsibilities and Duties

• Delivering marketing campaigns to build the Word360 brand and drive the acquisition of new customers as set out in the marketing plan using digital and offline channels
• Developing conventional marketing content such as white papers, case studies and brochures to support our public sector engagement activity
• Have an unwavering desire to build a global brand that become synonymous with excellent customer service, quality and innovation.
• Managing a small team of two to deliver the marketing strategy and will report to the Chief Commercial Officer
• Working closely with the sales and account management team to understand their growth objectives and develop robust lead generation marketing initiatives
• Creating campaigns within Hubspot, developing lead generation and nurturing tactics through marketing automation incorporating email, videos, landing pages, exhibitions, social media
• Work closely with the marketing executive to develop content marketing strategies and engaging online content
• Management of our social media channels and campaigns
• Providing marketing input to the management of our company websites
• Creating and promoting video content for various departments
• Act as the brand guardian and ensure that brand guidelines are followed
• Managing and liaising with marketing agencies and data providers as required
• Create strategic partnerships through marketing activities to build brand awareness
• Developing exhibition and events strategy with the senior team and creating and organising associated collateral
• Attending onsite events where needed to promote the business

Skills and Attributes Required:

• Expertise of marketing into the NHS and/or healthcare is essential
• Expertise in marketing to the public sector or VCSE preferential
• A dynamic self-starter spirit bursting with innovative ideas.
• A knack for driving engagement across both traditional and avant-garde channels.
• Minimum of 3 years’ B2B marketing experience, ideally within an SME setting.
• Exceptional copywriting skills with a versatile tone adaptable to diverse audiences.
• Proficiency in lead generation via LinkedIn, Facebook and other social media platforms.
• Experience with HubSpot, Canva and Monday essential
• A blend of inbound and outbound marketing savvy.
• A natural curiosity paired with keen business acumen.
• A collaborative team player with a proactive self-starter attitude.
• A degree in Marketing; CIM or other professional qualifications are a plus

Diversity, inclusion and wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.

We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

This newly created role will support Word360’s marketing function in designing and executing comprehensive internal and external communications as defined by our content strategy. You will be taking a leading role in delivering our marketing strategy, working with external agencies and utilising  your best-in-class copywriting skills to deliver compelling narratives that resonate with our multiple audiences. The successful person is someone who is an all-rounder with broad skills in communications, design and digital marketing and is experienced in supporting the wider business functions with a growth-orientated mindset

Key Responsibilities and Duties

Within this role, you will:

• External marketing – using your storytelling skills, craft best in class content to our new and existing external audiences from white papers to case studies, that is strategically aligned, maximised, and continually evaluated to nurture and capture.

• Internal communications – Create and manage internal communications, ensuring that staff and linguists stay informed and engaged. 
  

• Design – have comprehensive ability to follow brand guidelines to design print materials and social media content 
  

• Lead generation – Collaborate closely with our sales and account management to devise robust lead generation strategies. 
  

• Social media – Deliver and report on our multi-channel social media calendar to ensure copy and content is optimized for the right audiences. 
  

• Campaign management – Orchestrate print, video, and digital marketing campaigns, ensuring they are optimized for search engine results. 
  

• Brand – Support in the evolution of the word360 brand acting as the guardian of the companies’ brand guidelines. 
  

• External relationships – Manage relationships with third-party agencies

Skills and attributes required

• Expertise in marketing to the public sector, NHS, healthcare or VCSE · A dynamic self-starter spirit bursting with innovative ideas. 
• Proven experience in crafting compelling content that captivates and resonates. 
  
• A knack for driving engagement across both traditional and avant-garde channels. 
  
• Minimum of 3 years’ B2B marketing experience, ideally within an SME setting.
  
• Exceptional copywriting skills with a versatile tone adaptable to diverse audiences. 
  
• Proficiency in lead generation via LinkedIn, Facebook and other social media platforms. 
  
• Experience with Hubspot, Canva and Monday. 
  
• A blend of inbound and outbound marketing savvy. 
  
• A natural curiosity paired with keen business acumen. 
  
• A collaborative team player with a proactive self-starter attitude. Desirable 
  
• A degree in Marketing; CIM or other professional qualifications are a plus.

We want to be the best at what we do. We want to enable people to access communication support in any language at any time and we are looking for a self-motivated person to help take our business to the next level.

Word360 is an award-winning tech-enabled translation and interpreting company that specialises in working within the health and social care sectors supporting large organisations with their communication needs. Our clients include the NHS, local authorities, other public sector clients.

At Word360 you will be selling services that help people access health and care through our translation and interpreting services and technologies. As we step into a new phase of growth, you will be taking over the helm to develop and lead the sales drive. You will be required to leverage your entrepreneurial drive to target, educate and persuade new customers to see the benefits of our services through clear sales funnels.

You will anticipate how decisions are made to create partnership opportunities and persistently explore and uncover the business needs of key clients. Working with them, you will use your powers of persuasion to educate them as to how our products and services will positively impact their business.

You will:

• Have a deep knowledge of, and skilled in selling solutions into the healthcare sector
• Ability to sell services and products using a consultative sales approach
• Develop, maintain, and rebuild relationships with lapsed, lost and new customers through sales such as telephone calls, emails, face-to-face meetings
• Analyse sales data to understand client needs, existing pain points, and opportunities for business development
• Be confident to sell into the Public Sector such as NHS and local authorities
• Prepare proposals and support the bid team in tendering for new opportunities.
• Build, manage and maintain the sales pipeline and ensure that all pipeline activity is accurately documented and kept up to date.
• Representing the business at trade shows, networking events and exhibitions to generate leads
• Identify and develop partnerships for our services and technologies with targeted opportunities.

You will have

• 5 years+ of experience in Sales and Business Development
• Experience of selling to the NHS, Public Sector, Mid and Large cap enterprise required
• Experience of selling to procurement and senior management
• Ideally experience of selling Saas products
• Working knowledge of using HubSpot Sales or similar CRM
• Proven sales experience, together with an excellent record of achieving targets and winning clients.
• Initiative to spot and seek our new opportunities
• Creativity and ‘outside the box’ thinking
• Self-driven and results-oriented with a clear focus on high quality and business profit.
• Excellent interpersonal skills – Outstanding phone manner, customer service skills and command of English

Diversity, inclusion and wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.

We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.