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Job description

As we embark on an exciting journey of growth, we are seeking a dynamic and driven Communications and Events Executive to play a pivotal role in shaping our brand presence and expanding our reach within the health and social care sectors. Our primary clientele includes the NHS, Public Sector, VCSE, and other regulated industries.

About Us:

At Word360, we are dedicated to delivering exceptional language solutions and services to our clients. We are passionate about building a global brand synonymous with excellence in customer service, quality, and innovation. As the largest interpreting agency in the Midlands and the UK, we have achieved a number of accolades over the years including ‘Business of the Year’ at the Chambers of Commerce awards this year.

Role Overview:

Reporting directly to the Head of Sales and Marketing and collaborating closely with the Digital Marketing Executive, the Communications and Events Executive will spearhead the development and execution of comprehensive communication strategies and engaging events to enhance brand visibility and attract new customers.

• Develop and deliver best in class creative storytelling content from white papers to case studies, that is strategically aligned, maximised, and continually evaluated
• Fostering a global brand synonymous with excellence, innovation, and unparalleled customer service
• Create and manage internal communications, ensuring that staff and linguists stay informed and engaged
• Crafting exhibition and event strategies alongside the senior team, and curating associated collateral
• Representing Word360 at onsite and online events to showcase our business.
• Collaborating closely with sales and account management to devise robust lead generation strategies
• Steering our social media channels and campaigns to new heights
• Working hand-in-hand with our Digital Marketing executive to craft compelling content strategies
• Orchestrating marketing campaigns to elevate the Word360 brand and captivate new customers through traditional avenues as well as new mediums such as video content.
• Upholding our brand integrity as the guardian of brand guidelines
• Managing relationships with marketing agencies and event organisers

Skills and Attributes Required:

• Essential expertise in marketing to the public sector, NHS, healthcare or VCSE
• A dynamic self-starter spirit bursting with innovative ideas.
• Proven experience in crafting compelling content that captivates and resonates.
• A knack for driving engagement across both traditional and avant-garde channels.
• A degree in Marketing; CIM or other professional qualifications are a plus.
• Minimum of 3 years’ B2B marketing experience, ideally within an SME setting.
• Exceptional copywriting skills with a versatile tone adaptable to diverse audiences.
• Proficiency in lead generation via LinkedIn, Facebook, YouTube, and other social media platforms.
• Experience with Hubspot CMS (or similar) and Monday.
• A blend of inbound and outbound marketing savvy.
• A natural curiosity paired with keen business acumen.
• A collaborative team player with a proactive self-starter attitude.

Word360 is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 23 days holiday per year + bank holidays + extra day off for your birthday

• An extra day’s paid holiday per year: For every year you remain part of our team, you’ll earn an extra day’s annual leave up to 5 years

• Onboarding and full training provided; We invest in continued training and annual group training to ensure you continue to be better,

• Employee awards and training and development opportunities

• Health Insurance: Also enjoy free gym memberships, free cinema tickets and lots more

• Build your career: Get out what you put in. With our growth plans, you will be constantly pushing the boundaries of your expertise.

• Cycle to Work scheme: Let us help you be part of the cycle revolution

• Work Pension

• Private healthcare

• Social events and opportunities to innovate across the business

**Hybrid role - Candidates will be expected to attend our Edgbaston offices at least 2 times a week**

Join Our Team:

If you are ready to take on a challenging and rewarding role in shaping the future of our brand and driving business growth through effective communication and engaging events, we want to hear from you! Please submit your resume and cover letter to [email address] with the subject line "Communications and Events Executive Application."

Word360 is an equal opportunity employer and is committed to creating an inclusive environment for all employees.

Word360 is a multi-award-winning language company based in Edgbaston, Birmingham. We deliver leading interpreting and translation services in all global languages to our clients.

As we step into a new phase of growth and focus on new markets, we are expanding our customer service team and are searching for an outstanding Customer Service Representative.

The Main Purpose of the Role

As an ideal candidate, you will be an outstanding communicator with a comprehensive understanding of how to deliver exemplary customer service. A client-facing role, you will work as part of our customer service team and be responsible for receiving enquiries from our clients and linguists and managing queries from the start through to resolution.

Responsibilities

Within this role, you will:

· Be responsible for answering telephone enquiries and resolving problems

· Deliver outstanding customer service at every opportunity to our clients and sub-contractors

· Fulfil new client requirements and manage general queries

· Maintain accurate records of all communications within our database

· Update job knowledge by participating in training, where required

· Proactive and be able to work within a team but also independently

· Understand and deliver the service objectives in line with KPIs

The ideal candidate will

· Be able to work in a fast-paced, customer service environment

· Have outstanding customer service experience (minimum 2 years)

· Have an excellent phone manner and command of English

· Pay attention to detail

· Be extremely efficient, organised

· Ability to stay calm under pressure

· Possess strong problem solving and negotiation skills with the ability to persuade others

· Be a finisher and do whatever it takes to complete a task

· Display a willingness to learn

· Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook

· Willingness to work from Office location. (this is not a hybrid role)

Benefits:

· Salary increase after probationary period

· After 1 years' service free Private Healthcare and further pay increase

· Opportunity to work with a dynamic, fast-growing company

· Company pension

· 21 days holiday plus Bank Holidays and an extra day off for your birthday

· Great central Birmingham location

· Cycle to work scheme

· Gym membership

· Private medical insurance

· Referral programme

· Store discount

Schedule:

Monday to Friday