Wordskii Connect: A Multilingual Inbound Call Solution

Have you ever had to phone someone in another country where they didn’t speak English?

Communicating over the phone for a non-English speaker can be challenging. Having to navigate a call where different languages are spoken is difficult for both the caller and the recipient. Whether the call is for access to vital services or for information only, language support over the phone has become a vital resource in overcoming language barriers.

According to the Office for National Statistics (ONS), as of 2020, there are around 1 million people in the UK who do not speak any English. These language barriers can often hinder communication and lead to missed appointments, missed business opportunities, employee and service user frustrations, and overall issues with accessibility.

This is where Wordskii Connect comes in - our new and innovative telephone technology that removes language barriers and enables service users to contact businesses in their own language.

Understanding Wordskii Connect

Wordskii Connect is a revolutionary service that enables non-English speaking clients to proactively contact businesses and service providers in their language.  Where language would usually be a barrier, the Wordskii Connect system simply connects the caller to an interpreter in their language. It then seamlessly routes through to your organisation, whether it’s a customer service line, retail outlet or GP practice. 

This multilingual client phone service is a game-changer for your customers and service users and provides a simple solution to their language barrier problem.

The Benefits of Using Wordskii Connect

Using Wordskii Connect offers a range of benefits for businesses and service users.

• Improve customer satisfaction: When service users can communicate with your agents in their language, they are more likely to be satisfied with the service they receive.
• Cost saving: results in an average 21% cost-saving compared to conventional telephone interpreting initiated by staff.
• Increase sales: Wordskii Connect can also help you increase sales by making it easier for customers to contact you. Customers who can easily contact you are more likely to do business with you.
• Expand your reach: expand your reach by making it possible to serve customers worldwide. When you can serve customers from all over the world, you can increase your sales and revenue.
• Drive equity: With 1 in 13 people in the UK speaking a main language other than English, it’s never been more important for organisations to be more inclusive, meet legal accessibility obligations and promote diversity and equality

How to Get Started with Wordskii Connect

Getting started with Wordskii Connect is easy. The service is simple to set up and operate, and businesses can choose from a range of pricing options to suit their needs – starting from as little as 50p per minute. The service has been created with public and private sector healthcare, helplines and businesses in mind – with the potential to save time and money, and improve patient outcomes.

If you want to learn more about Wordskii Connect visit our dedicated webpage here or sign up for a free no-obligation demo. With our ‘Make Every Conversation Count’ initiative underpinning our drive for equality of access across all sectors, we believe Wordskii Connect can make a difference in empowering service users and making businesses accessible to all.