Word360 announces the renewal of its contract with Somerset NHS

Word360 is pleased to announce the successful renewal of its contract with Somerset NHS Foundation Trust, to supply multilingual interpreting, translation and accessibility service for patients. As a leader in the industry, the renewal reflects Word360’s commitment to providing language services aligned with the evolving landscape of healthcare in the region.

The changing landscape of language services

Driving innovation with services such as Wordskii Connect and Wordskii on Wheels, Somerset NHS has had access to the latest tech-enabled solutions which allow adaptability to the continuing transformations within the trust. Through a complete service solution, Word360 supported the trust through the consolidation of services and an expansion from acute care to encompass community and mental health services, culminating in the entire Integrated Care System (ICS).

In response, Word360 has adjusted its offering to cater to the diverse language needs of the entire ICS, ensuring that quality language support is maintained across the range of healthcare services.

Quality and consistency

The shift towards remote services has presented challenges for healthcare providers across the board, including Somerset NHS. Through a forward-thinking approach and the continuous efforts to innovate, Word360 transitioned services seamlessly by providing reliable language support through telephone and video interpreting.

Maintaining consistency and a quality service was of the upmost importance to Somerset NHS given the level of mergers across the trust. Word360’s data-led strategy ensured that service quality was not impacted by organisational change and the partnership with the ICS remained transparent throughout contract delivery.

Procuring language services with confidence

Word360's services are accessible through various national frameworks, such as NHS SBS, Health Trust Europe, NEP, ESPO and London LPP, providing Somerset NHS with a reliable avenue for language services procurement. As a trusted partner, Word360 focuses on delivering language services efficiently and seamlessly, integrating them into the evolving landscape of healthcare services in Somerset.